Julie Pepera
E-mail Seluj1980@yahoo.com
University of Michigan, School of Information, Ann Arbor, Michigan
Master of Science in Information/Archives and Records Management, April 2006
- Received School of Information Scholarship, Fall 2003
Albion College, Albion, Michigan
Bachelor of Arts, History Degree, May 2003
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PROFESSIONAL MEMBERSHIPS/DISTINCTIONS
- Local History Chair for the Michigan Archival Association's June 2006 Conference
- Represented the Society of American Archivists at their booth at the International Archives Conference in East Lansing Michigan, 2005
- Member of the Student Chapter of the Society of American Archivists as of September 2004
- Member of the Michigan Library Association as of September 2003
- Phi Alpha Theta, National History Honorary member as of 2003
- Foundation for Undergraduate Research and Creative Activity Grant 2002
- Jay Olsen German Essay Contest Winner 2000
- Girl's Nation Senator 1998
Gale Cengage Learning
Farmington Hills, Michigan July 2008- Present
Customer Training Consultant
- Conducted and designed external Webinars training librarians, teachers and library patrons to conduct research using Gale databases and eResources
- Designed and led onsite training seminars and programs for librarians, teachers and library patrons on how to conduct research using Gale products
- Designed marking and training handouts, tips sheets and guides about how to best use databases from Gale
- Created videos instructing students, teachers, library patrons and librarians on how to use Gale databases
- Internally rained new hires on how to use Gale databases
- Designed new training materials for interactive training programs including pre-training and post-training skills assessments
Mountain View, California April 2007 – April 2008 Quality Rater
- Evaluated Google web search results
- Submitted detailed evaluations of Google test searches
JSTOR
Ann Arbor, Michigan, October 2006 - July 2008
User Services Assistant
- Answered customer phone and email questions relating to JSTOR research
- Took over Publisher Sales Service customer service and helped design procedure for troubleshooting and answering customer inquiries
- Conducted peer information sessions for coworkers
- Helped edit interface text on the main JSTOR site as well as in-house background sites
Ann Arbor, Michigan, July 2006 - October 2006
Quality Control Specialist
- Reviewed indexing files to ensure vendor compliance with JSTOR indexing guidelines
- Conducted quality control on digital images, text, and indexing
- Assisted in tracking and managing Inventory and shipments for digitization
Bentley Historical Library
Ann Arbor, Michigan, September 2004 – July 2006
Graduate Reference Assistant
- Answered reference question emails using Bentley Library materials
- Assisted patrons with material use and historical research
- Purged and managed reference files
- Assisted in designing digitization organization system for reference requests
- Designed and conducted Online Outreach project
- Designed online archival tutorial
Henry Ford Museum/Benson Ford Research Center Dearborn, Michigan, Jan 2006 – April 2006
Graduate Intern
- Reprocessed Edsel B. Ford Business papers
- Designed processing plan for additional collection series
Harlan Hatcher Graduate Library
Ann Arbor, Michigan, January 2005 - July 2006
Information and Reference Center Staff
- Assisted Patrons with Library Use and Research
- Assisted Patrons on Online service Ask Us Now
Zahnow Library, Saginaw Valley State University
Saginaw Michigan, September 2003 - May 2004
Reference Services Assistant/Archives and Records Management Intern
- Assisted patrons with online database and library research at the Reference Desk
- Conducted library information instruction sessions for undergraduate students
- Processed materials in the Saginaw Valley State University Archives
Stockwell/Mudd Libraries, Albion College
Albion Michigan, September 2001 – May 2003
Library Student Worker
- Worked on the circulation desk
- Processed archival materials in the Archives department
- Supervised library closings
Variety Newspaper
London United, Kingdom, January 2001 – May 2001
Joint Sales and Editorial Intern, International Division
- Researched for editorial department
- Designed office archive system for past issues of Variety
- Assisted in the creation of a Special Issue Advertising Campaign
Frankenmuth Financial Group
Frankenmuth, Michigan, Summer/Winter Breaks 1999– 2001
Worker's Compensation Claims Clerk
- Reviewed and made recommendations on worker’s compensation insurance claims
- Gained knowledge of Michigan worker’s compensation laws
- Paid medical bills for worker’s compensation insurance claims
- Worked with electronic insurance claims records
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Library
- MARC21, EAD, DACS, Library of Congress, Dublin Core
Technical
- Microsoft Word, Access, Excel, Outlook, Publisher, Powerpoint, Macromedia Dreamweaver, XHTML, XML, HTML, Adobe Photoshop, Adobe Acrobat, EndNote, ProCite, RefWorks, Filemaker Pro, Lyris Marketing Manager 9.2, WebEx Meeting Center, Talisma Email Management Software, Footprints Help Desk Management System, Adobe Captivate 3 and 4, Ignite Professional
Languages
Other
- Richardson Sales Training, Richardson Customer Service Training, Richardson Presentation Skills Workshop
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